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Returns Policy

RETURNS

Bought something which isn’t quite right or you’ve changed your mind? As part of the Rosies Gifts service we want you to feel comfortable to purchase knowing you can return an item if you are not happy. You are welcome to return the item to us for a store credit or exchange to the total value of the item/s returned excluding freight.  

To return an item simply:

  1. Email us admin@rosiesgifts.nzor phone us 03 489 3005 to advise of the return and the reason.
  2. Package your item/s with all original tags and packaging and pop a copy of your email with the parcel and post to ROSIES GIFTS, 140 GORDON RD, MOSGIEL, DUNEDIN, 9024
  3. All returns must be sent within 14 days of receiving the item/s.  
  4. The item/s must be in original condition with all tags or packaging.  Item/s returned without this will not be accepted.
  5. Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost.  We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
  6. Store Credit will be valid for 12 months.

 

FAULTY OR INCORRECT ITEMS SENT

In the case you receive faulty or incorrect item/s please email us at admin@rosiesgifts.nz within 7 days of receipt of item and we will discuss with you the best course of action to remedy the issue.

We will honour our responsibilities under the Consumer Guarantees Act 1993 and this gives the option for items that are faulty to be repaired or replaced and if neither can take place then a refund or alternate product may be offered. 

We will always work to remedy the issue to your satisfaction as we know how disappointing it can be when things go wrong.

 

WARRANTY RETURNS POLICY

We will adhere to the Consumer Guarantees Act 1993, which states your rights under a set of guarantees that automatically apply between Rosies Gifts and the customer when a purchase is made.

 

Your Peace of Mind is absolutely assured when ordering with Rosies Gifts - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur.

If you'd like to give some feedback on our Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email admin@rosiesgifts.nz.